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Adriana's Auto Insurance Review

Thursday, 31 October 2013 22:43

Adriana’s Insurance is a California based insurance company that specializes in selling insurance products and vehicle registration and title services to the population of Southern California. Adriana’s Insurance sells insurance to non-standard or high risk applicants who may have been denied by other insurers due to bad credit, a poor driving record, or for other reasons. Unfortunately, the company has a negative online reputation with multiple negative reviews from current and past customers regarding customer support problems, claim reimbursement difficulties, and unexpected increases in premiums.

Company Background Information

Adriana’s Insurance is a relatively new insurance company and offers a wide range of insurance products. It is one of the fastest growing insurance companies in Southern California and was started by Latina entrepreneur Adriana Gallardo, who started selling insurance in Southern California over 20 years ago. The first office was opened in 1990 in Pomona, CA and expanded to its current number of 50 plus locations. Adriana’s Insurance offers customer service in both English and Spanish to market its products to the diverse population of Southern California.

Adriana's

Pros of Adriana’s Car Insurance

  • High acceptance rate for high risk applicants who may have trouble getting insurance elsewhere
  • Bilingual customer support for Spanish speakers in Southern California
  • Multiple insurance products offered

Cons of Adriana’s Car Insurance

  • Multiple negative reviews from unhappy customers
  • Claims of hidden fees and poor customer support

Types of Insurance Offered

Adriana’s Insurance offers a variety of different insurance products including: auto, car, motorcycle, RV, commercial auto, boat, homeowners, life, Mexico travel insurance, business and special events insurance. The company works with over 45 other insurance partners to offer this range of insurance products. As a unique service, DMV auto registration services are available to assist customers with California vehicle registration. There are some additional unique services offered such as license plate renewal, plate replacement, and various title services.

Adriana’s Insurance Website

The website for Adriana’s Insurance is simple and clean and offers some basic information about auto and homeowners insurance. Visitors to the website can get an online quote for insurance in the state of California or Texas, or they can speak to a customer service representative via a live chat. A list of the company’s 50 plus locations in Southern California is included on the website as well.

Customer Reviews

Although many auto insurance companies have online complaints, most of the complaints related to other auto insurance companies stem from problems with customer service or claims processing. Many reviews of Adriana’s Insurance reported negative experiences with the company and certain practices that could be construed as deceptive. Some customers received different down payments and monthly rates from one office to another. Other customers reported that their initial quoted rate was later increased during a second meeting. Customers have also reported hidden fees such as a fee for paying insurance directly in an office and other billing fees. Others had negative experiences with the customer support representatives saying that they were inexperienced or unable to answer their questions accurately.

Adriana's

Recommendations

Adriana’s Insurance is a fast growing insurance company in Southern California but for most insurance seekers Adriana’s is probably not the best choice due to the large number of complaints regarding the company’s business practices. New customers may end up have similar experiences and may be better off seeking insurance from other providers. Many other insurance providers offer Spanish speaking customer service representatives and may offer better service. If you are interested in Adriana’s Insurance, it is recommended to compare insurance rates quoted from them with other companies. If you happen to be looking for auto insurance now, you can get free quotes by inputting your zip code in the form on this page.

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Company Information
Sales Phone 800-639-7654
Website
http://www.adrianasinsurance.com/
Market Share 1%
AM Best Score N/A
JD Power Rating N/A
Coverage
California, Texas